Visiting SwedishAmerican Hospital
Welcome to Swedes! If you’re visiting a friend or loved one, here are some helpful tips for getting around our campus. From parking and navigating to visiting the gift shop and cafeteria, you’ll find all the information you need right here.
We have large parking lots at the State Street and Charles Street entrances of the hospital. You’re also welcome to use our free valet parking service at those entrances. Our friendly valets are on-hand to park your car from 7:00 AM to 5:00 PM, Monday through Friday. After hours, call (779) 696-4400, extension 4092 to retrieve your car.
If you need assistance getting to where you need to go in the hospital, we have dedicated staff driving carts to help shorten the distance to make your visit a little easier. They are located at the State Street and Charles Street entrances.
Help us keep our community healthy and safe! To ensure both patient and visitor safety due to recent COVID-19 developments, SwedishAmerican has updated its hospital visitor guidelines. These updated guidelines are in effect beginning Saturday, March 21, 5:00 PM.
It is recommended—
Inpatient hospital: No inpatient visitors will be allowed, except for healthcare decision makers and visitors of end-of-life patients.
Pediatrics/NICU: Two primary support persons per patient will be allowed. Patient siblings or anyone under 18 are not allowed.
Labor & Delivery/Mother Baby: One primary support person per patient will be allowed. Patient siblings or anyone under 18 are not allowed.
Clinics: No visitors for clinic appointments, except one support person can accompany a cognitively disabled or physically impaired patient. Patient siblings or anyone under 18 are not allowed.
Also, healthcare decision makers, support persons and visitors of end-of-life patients who are currently experiencing or recently experienced any acute respiratory symptoms, such as a cough or shortness of breath, are not permitted.
The Commons Café is located on the fourth floor and is open from 6:30 AM - 7:00 PM. Here, you’ll find hot entrees, as well as soups, salads, grilled sandwiches and specialties. Fresh fruits, assorted desserts, frozen yogurt and a variety of hot and cold beverages are also available.
Vending machines are available on the first floor and on the second floor. Snacks are also available in Lori's Gift Shops on the first and third floors.
You can also arrange to have a reasonably priced guest tray delivered to a patient's room by contacting the dietary department at (779) 696-4400, extension 4660.
With locations at our State Street and Charles Street entrances, Lori’s Gifts provides a wide selection of gifts, flowers, snacks and reading material.
State Street Entrance - Monday - Friday 7:00 AM - 8:00 PM
Saturday - Sunday 9:00 AM - 7:00 PM
Charles Street Entrance (Heart Hospital) - Monday - Friday 8:00 AM to 5:00 PM
Saturday - Sunday Closed
Order by Phone
To send a gift to a loved one staying with us, please call (779) 696-4320 and we’ll be happy to help you find the right gift item and take your order by phone.
We have a great assortment of same-day delivery gifts. Lori’s Gifts accepts Discover Card, Visa, MasterCard, Diners Club International and American Express. You can order from the State Street location or the Charles Street store.
For the convenience of family and friends who want to stay nearby, we have a guest hotel located on the fourth floor. For availability, contact Patient Registration at (779) 696-4400, extension 4694. On the pediatric unit, one parent may "room in" with the patient. Arrangements are made with the nurse.
Have some time to spare? Interested in history? Stop by the Dr. Henry C. and Dorothy Anderson Heritage Museum. Located on the first floor near the Charles Street entrance, it celebrates and commemorates more than 100 years of medical service to the northern Illinois community. Here, visitors experience our history through more than 85 fascinating interactive exhibits and artifacts.