Visitors

Visiting SwedishAmerican Hospital

Welcome to Swedes! If you’re visiting a friend or loved one, here are some helpful tips for getting around our campus. From parking and navigating to visiting the gift shop and cafeteria, you’ll find all the information you need right here.

We have large parking lots at the State Street and Charles Street entrances of the hospital. You’re also welcome to use our free valet parking service at those entrances. Our friendly valets are on-hand to park your car from 7:00 AM to 5:00 PM, Monday through Friday. After hours, call (779) 696-4400, extension 4092 to retrieve your car.

If you need assistance getting to where you need to go in the hospital, we have dedicated staff driving carts to help shorten the distance to make your visit a little easier. They are located at the State Street and Charles Street entrances.

We encourage friends and families to make hospital visits. We have open visiting hours so there are no restrictions on when you can visit your loved one. However, our goal is to maintain a therapeutic healing environment for everyone, so we ask that you respect general quiet hours from 9:00 PM until 6:00 AM. After 9:00 PM, visitors are asked to enter the hospital through the Emergency Department to receive a visitor’s pass from Security.
 
If you’re planning to visit a loved one in our Center For Mental Health, please note this department has specific visiting hours. It’s best to call (779) 696-4123 to find out the CFMH’s hours before stopping by. 

The Commons Café is located on the fourth floor and is open from 6:30 AM - 7:00 PM. Here, you’ll find hot entrees, as well as soups, salads, grilled sandwiches and specialties. Fresh fruits, assorted desserts, frozen yogurt and a variety of hot and cold beverages are also available.
 
Vending machines are available on the first floor and on the second floor. Snacks are also available in Lori's Gift Shops on the first and third floors.
 
You can also arrange to have a reasonably priced guest tray delivered to a patient's room by contacting the dietary department at (779) 696-4400, extension 4660.

With locations at our State Street and Charles Street entrances, Lori’s Gifts provides a wide selection of gifts, flowers, snacks and reading material.
 
Hours
State Street Entrance - Monday - Friday 7:00 AM - 8:00 PM
Saturday - Sunday 9:00 AM - 7:00 PM
Charles Street Entrance (Heart Hospital) - Monday - Friday 8:00 AM to 5:00 PM
Saturday - Sunday Closed
 
Order by Phone
To send a gift to a loved one staying with us, please call (779) 696-4320 and we’ll be happy to help you find the right gift item and take your order by phone.
 
Order Online
We have a great assortment of same-day delivery gifts. Lori’s Gifts accepts Discover Card, Visa, MasterCard, Diners Club International and American Express. You can order from the State Street location or the Charles Street store.

An ATM machine is located on the fourth floor near the Commons Café for your convenience.

For the convenience of family and friends who want to stay nearby, we have a guest hotel located on the fourth floor. For availability, contact Patient Registration at (779) 696-4400, extension 4694. On the pediatric unit, one parent may "room in" with the patient. Arrangements are made with the nurse.

Have some time to spare? Interested in history? Stop by the Dr. Henry C. and Dorothy Anderson Heritage Museum. Located on the first floor near the Charles Street entrance, it celebrates and commemorates more than 100 years of medical service to the northern Illinois community. Here, visitors experience our history through more than 85 fascinating interactive exhibits and artifacts.