Frequently Asked Questions

We’re committed to delivering remarkable healthcare to all our patients. When you’re at SwedishAmerican, you’re like family to us. And this means we go the extra mile to treat you well and care for you in a way that quickly gets you on the road to recovery. We know patients may have a lot of questions.


Frequently Asked Questions:

Swedes offers a number of programs and services designed to help you and your family understand your illness and its physical, emotional and spiritual effects. Our specially trained social workers can help you by providing information about and referrals to community agencies, financial assistance programs, supportive counseling, educational programs and support groups. To request assistance, ask your physician or nurse.

If you have any questions concerning your insurance benefits and/or SwedishAmerican's finance and credit policy, please call our business office at (779) 696-7380. To get answers to your questions about the cost of services provided at the hospital please call (779) 696-2695. Our finance staff will gladly provide you with a preliminary cost estimate for a prospective procedure or clarify the actual cost of any items on your hospital bill. We’ll provide medically necessary services, within our capacity, to our patients regardless of their ability to pay. If you feel you will need help to pay for your hospital services, please contact our Business Office in confidence to request information about our community assistance program.

Tell us how we’re doing. We need to hear when our team has done well and also when we have an opportunity to deliver better care. You can discuss your concerns directly with our staff, our managers or contact our Guest Relations team. Simply send an e-mail to patientfeedback@swedishamerican.org or call their office at (779) 696-3898.
 
If you've contacted us and feel we haven't adequately addressed your concerns, you may report concerns directly to the Illinois Department of Public Health by calling (800) 252-4343 or to The Joint Commission at (800) 994-6610 between 8:30 AM to 5:00 PM CST on weekdays.

We're committed to delivering the highest patient satisfaction. One way we do this is by providing appropriate nursing care for all patients. Patients, family members and the public may request nurse staffing information from us.
 
For individual patients, please contact the nurse manager of your unit. Other nurse staffing information can be obtained from our hospital’s nursing office. Please call (779) 696-4245, Monday through Friday, from 8:00 AM-4:30 PM.

If you know the name of the department or person you are trying to reach within SwedishAmerican Hospital, please call our main number (779) 696-4400. Simply say the name of the person or department you want and the auto attendant will forward your call. For additional assistance, contact the Guest Relations department by calling (779) 696-3898 or sending an email to patientfeedback@swedishamerican.org.