SWEDISHAMERICAN RECEIVES 2020 PRESS GANEY PINNACLE OF EXCELLENCE AWARD FOR ACHIEVING AND SUSTAINING EXCELLENCE IN PATIENT EXPERIENCE

ROCKFORD, Illinois – SwedishAmerican Medical Center-Belvidere is pleased to announce it has been named a 2020 Pinnacle of Excellence Award® winner by Press Ganey. The Pinnacle of Excellence Award recognizes top-performing clients from health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for at least three years in Patient Experience.

SwedishAmerican Medical Center-Belvidere received the award specifically in its surgery center. The center performs approximately 44 surgeries per month and 528 per year in the areas of gynecology, orthopedic and general surgery.

“The caregivers and staff of SwedishAmerican touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”

The Press Ganey Pinnacle of Excellence Award is a highly regarded symbol of achievement in the health care industry. According to SwedishAmerican, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care.

“SwedishAmerican is extremely honored to accept the Pinnacle of Excellence Award,” said SwedishAmerican Director of Patient and Family Experience Leo Medrano. “We are dedicated to listening and meeting the needs of our patients while delivering high quality healthcare. This award further demonstrates our commitment in patient experience.”

More information: For more information and to see a full list of this year’s winners, visit https://www.pressganey.com/about/client-award-program.