SwedishAmerican Enhances Patient and Family Care Experience with Secure Live Streaming Webcams in Special Care Nursery

SwedishAmerican, a division of UW Health announced today that its Special Care Nursery (SCN) has recently installed webcam technology specifically designed for families to see their hospitalized infant whenever they wish, even if they are miles, or oceans, apart. SwedishAmerican is the only hospital in Rockford and third hospital in Illinois to offer NICVIEW to its patients.

NICVIEW offers 24 hours a day, seven days a week webcam access for families to help them develop a bond with their hospitalized newborn, even when they cannot be at the bedside. NICVIEW is a bedside camera that transmits live visual images of the baby through a secure and private closed system that families can access with their unique code. The system enables parents to view their baby from their cell phone, tablet, laptop or desktop computer.

NICVIEW is a system that bridges the distance gap of parents and their newborn baby hospitalized in SwedishAmerican’s SCN. When a baby is born early or with complications, they will stay in the SCN on an average of 7-10 days and even sometimes longer. Parents and family members may not be able to be at the bedside 24 hours a day, seven days a week due to work obligations, having family spread across the globe or siblings cannot visit due to certain hospital restrictions. NICVIEW allows family members, whether they are deployed oversees or just down the hall, to be able to see their newborn any anytime.

“We recognize how stressful it is for parents and other family members to have a hospitalized infant under any circumstances,” says SwedishAmerican Pediatrics and Women’s Outpatient Services Manager Paula Culvey. “NICVIEW will help take the stress away, allowing parents and family members to check-in on their newborns 24/7.”

SwedishAmerican’s SCN installed five NICVIEW cameras, which can be individually mounted at the baby’s bedside. The cameras run on the hospital’s secure network and do not interfere with other technology in the unit. SwedishAmerican SCN staff has been trained on the use of the system. Additionally, for security and safety, none of the images are recorded or stored and only parents are given unique usernames and passwords to access the live video stream.

“Many parents have outside obligations, such as work, or caring for other small children at home, that pull them away from being in the SCN, 24/7,” says SwedishAmerican Neonatologist Dr. Martin Anyebuno. “Having the option to make a ‘virtual visit’ to the child’s bedside at any time eases the family’s concerns and enables them to bond with their newborn.”

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Katryna Kirby