Coronavirus (COVID-19)

We are monitoring the spread of coronavirus (COVID-19) and are committed to keeping you informed. Due to the increase in respiratory illness and the rise of COVID-19, SwedishAmerican is following the Centers for Disease Control and Prevention (CDC) guidelines in asking our patients these screening questions.

  • Have you been previously tested for COVID-19?

  • If yes, when and what were the results?

  • Do you have any of the listed symptoms: 

    • Fever (100◦F or higher)
    • Chills
    • Repeated shaking with chills
    • Cough
    • Sore throat
    • Shortness of breath/chest tightness
    • NEW loss of taste or smell
    • Runny nose
    • Nasal congestion
    • Headache
    • Severe fatigue/exhaustion
    • Muscle pain
    • Nausea/Vomiting/Diarrhea
  • If yes, when did your symptoms begin and what are your symptoms?

  • Have you had close contact with a person who has COVID-19 confirmed by a lab test?

If you answered “yes” to these screening questions, please call your provider ahead of any visit.

SwedishAmerican also advises:

  • Stay home when you are sick and limit contact with others.
  • Wear a face covering when you are in public places.
  • Wash your hands frequently with soap and water for 20 seconds or use hand sanitizing gel.
  • Cover your cough with your elbow and sneeze into a tissue.
  • Clean and disinfect frequently touched objects in your home (cellphones, for example).
  • Do not travel while sick.

The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission. CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the mask without assistance.

If You Have More Questions about COVID-19

If you have more questions about COVID-19, call the IDPH Informational Hotline at (800) 889-3931 or e-mail DPH.SICK@ILLINOIS.GOV.

Visitor Guidelines

(Effective February 16, 2021)

SwedishAmerican recognizes the importance of family presence and engagement to promote holistic patient health and well-being. Since the start of the COVID-19 pandemic, limitations to hospital visitors have been put in place in order to minimize transmission to others. As circumstances change we will continue to modify the guidelines. We remain committed to supporting family presence and participation of those who are essential to the care of the patient while continuing to minimize avoidable exposure to COVID-19 whenever possible. Our hospital visiting hours are 8 a.m. to 8 p.m., seven days a week.


For Non-COVID-19 Patients - One designated adult visitor per day upon passing our entry screening

Pediatric/NICU patients - two designated adult visitors upon passing our entry screening


  • must screen negative for fever and be asymptomatic of COVID-19 related symptoms
  • wear a mask or cloth face covering that covers the nose and mouth
  • practice social distancing (remain 6 feet from others)
  • wash hands when entering and exiting patient care areas
  • leave the facility as soon as the visit is over
  • may be asked to leave if social distancing cannot be maintained or if expectations are not being followed.

Modifications in these guidelines will be made in collaboration with the clinical team for special circumstances, for example, persons at end-of-life, persons with developmental or cognitive impairment.

For COVID-19 Patients or Persons under Investigation - Visitor restrictions remain in place. Modifications will be made in collaboration with the clinical team for special circumstances, for example persons at end-of-life, persons with developmental or cognitive impairment.



Per Winnebago County Health Department Guidelines, SwedishAmerican is suspending the following support groups, classes and events until further notice:

  • Breastfeeding Basics
  • Breastfeeding Support Group (individual appointments still available by calling 779-696-4890)
  • Express Childbirth Education Classes
  • Stretch and Strengthen
  • SafeSitter Classes
  • All Katy’s Place groups and activities
  • Rock River Valley Mended Hearts Support Group
  • Cardiac & Pulmonary Rehab Program - (Phase III only is suspended until April 30.)
  • Heartland Hospice Grief Support Group Meetings
  • Sinnissippi Quilters Group
  • NAMI Family Support Group (Tues 1x/mo)
  • NAMI Connections Support Group (Sundays)
  • All CPR, PALS, ACLS and PHTLS classes, through the SwedishAmerican EMS Office
    (AHA will be giving a 60-day extension on all AHA cards that expire during this period.)

Clinic Appointments

We're trying to keep our community healthy! In an effort to support social distancing efforts and reduce the spread of COVID-19, we’re evaluating all patient care appointments and procedures to determine which ones can safely be postponed. Our clinic staff will reach out directly to patients to communicate any decisions made with respect to changes or postponements of appointments or procedures.

Additionally, we ask for no visitors for clinic appointments, except one support person can accompany a cognitively disabled or physically impaired patient. Patient siblings or anyone under 18 are not allowed.


Latest News Updates

The situation with COVID-19 continues to rapidly evolve with more cases being identified in the U.S. and evidence of person-to-person spread. Get the most up-to-date information on the Coronavirus from:


Frequently Asked Questions

In Accordance with the CARES Act, SwedishAmerican, A Division of UW Health’s cash price for the COVID-19 diagnostic test (Bill code 87635) is $126. 

Patients are not required to pay in advance for COVID-19 testing, treatment or follow-up care with a SwedishAmerican health provider.  While patients may be billed for these services later, SwedishAmerican does not want anyone who is recommended for testing to postpone having the test or any treatment due to concerns about cost. COVID-19 testing and follow-up care will qualify for the SwedishAmerican Financial Assistance Program.

If you are experiencing symptoms of COVID-19 (fever, cough, shortness of breath) contact your healthcare provider.

Insurance companies’ coverage policies are evolving quickly in response to COVID-19. Many are implementing policies to temporarily pay for telephone and telehealth/video visits in response to the COVID-19 pandemic, and some are waiving cost sharing, including co-pays, coinsurance and deductibles for select services received from in-network providers. If you have questions about your specific insurance benefits, we ask that you please contact your insurance company using the number listed on the back of your card.

Uninsured/Self-Pay patients and insured patients whose visits are denied by the payer as non-covered: Financial assistance program details can be found here.

Insured Patients: Patients are notified during the scheduling process that scheduled video visits will be billed to their insurance. Claims will be submitted to the insurance company and co-pays/deductibles/co-insurance will be billed to the patient as determined by the payer.

The outbreak of the novel coronavirus (COVID-19) has prompted job losses and income reductions, leading many families to seek new sources of health coverage or additional help paying for it. Find answers to questions about health insurance coverage and eligibility.